General Terms and Conditions for using Clausius BT application
1.
General provisions
1.1.
General Terms and Conditions for using Clausius BT Application and Service (hereinafter: Clausius BT) lay out the guidelines of using Clausius BT Application and Service and govern the relationship between SELTRON d.o.o., Razvanje, Tržaška cesta 85A, SI-2000 Maribor, as the service provider and end users of Clausius BT.
1.2.
These General Terms and Conditions becomes legally bound with the moment user downloads the application and starts using it. If at any time user do not agree with these General Terms and Conations, or its modifications, they must immediately terminate use of Clausius BT.
1.3.
Modification of these Terms and Conditions: Service provider reserves the right, at his discretion, to change or modify these Terms and Conditions, at any time. Service provider will notify user of any modifications of these Terms and Conditions. It is very important that user review every modification of these Terms and Conditions, because continued use of Clausius BT after notification of changes to these Terms and Conditions, constitutes users binding acceptance of such changes. If user do not agree to be bound by the modified Terms and Conditions, they must stop using Clausius BT immediately and remove it from their mobile device. Because Clausius BT is evolving over time, service provider may change these Terms and Conditions at any time, as well as discontinue to provide Clausius BT.
2.
Definitions
2.1.
Clausius BT Application is an application which offers additional functionalities to SELTRON devices that communicate over Bluetooth.
2.2.
Service provideris SELTRON d.o.o., Razvanje, Tržaška cesta 85A, SI-2000 Maribor.
2.3.
User encompasses the end-user, i.e., customer that use Clausius BT.
2.4.
SELTRON Bluetooth devices is a device that communicates with the Clausius BT app over Bluetooth and can include a thermostat, a room unit, a receiver, or a controller.
3.
Clausius BT Application
3.1.
INSTALL AND USE CLAUSIUS BT APPLICATION
3.1.1.
Clausius BT App is integrated with SELTRON Bluetooth devices, such as Bluetooth-enabled thermostats, room units and wireless receivers and expands their functionalities. It is freely available for download in Apple App Store and Google Play Store. It is provided exclusively to users who have purchased a SELTRON Bluetooth-enabled device.
3.1.2.
Clausius BT uses broadband or mobile data connection only during device upgrades.
3.1.3.
Users access the Clausius BT through a mobile device with Android or iOS operating system and enabled data transfer or Internet access. Data transfer and Internet access is enabled by the user.
3.1.4.
The provider assumes no responsibility for potential damage to users arising from non-operation or interruptions in operation of the Clausius BT resulting from limited access or lack of access to the Internet.
3.1.5.
User has the right to access and use the Clausius BT Application in the scope of basic functions, and in the scope of advanced functions, if he is subscribed to the last. The user has the right to change the scope of subscribed functions at any time.
3.1.6.
Individual functions and the full functioning of the Clausius BT are supported by other dedicated applications and third-party software, namely: Microsoft Corp. (server and data infrastructure, performance monitoring) Freshworks Inc. (helpdesk plugin), OpenWeatherMap, Inc. (weather forecast for the building location entry).
3.2.
DEVICE MANAGEMENT IN THE CLAUSIUS BT APP
3.2.1.
A user can register a SELTRON Bluetooth device to the Clausius BT application by connecting with it over Bluetooth and adding it to the app.
3.2.2.
Multiple users with physical access can add a SELTRON Bluetooth device to the app, but only one user can manage it simultaneously. While one user is connected the device, the other one must wait for the first one to disconnect.
3.2.3.
Any user can remove the SELTRON Bluetooth device from the app anytime. To achieve this, they must remove the SELTRON Bluetooth-enabled thermostat the Settings screen.
3.2.4.
Service provider can offer upgrades to SELTRON Bluetooth device through the Clausius BT Service in the Clausius BT Application. When the upgrade is available, the user is notified about it in the Clausius BT Application.
3.3.
LIABILITIES
3.3.1.
Service provider assumes no responsibility for any damage or functional deficiencies of the heating or cooling system due to unintended operation of the heating or cooling system, unavailability of the Clausius BT Application, due to unsuccessful SELTRON Bluetooth device upgrade in case of loss of connection between the mobile device and SELTRON Bluetooth device or any other related cause. If a user notices irregularities in app operation, they should stop using it immediately and manually configure the heating system and notifies the provider immediately by following guidelines in chapter 5 .
3.4.
DATA COLLECTION AND USE IN THE CLAUSIUS BT
3.4.1.
Clausius BT does not require a user to register and create a personal account.
3.4.2.
The Clausius BT application needs location permission to work with the SELTRON Bluetooth-enabled devices’ Bluetooth module. Location data is only being used while actively using the application due to Bluetooth module permissions by the mobile device operating system. Clausius BT itself does not collect or store any location data. Location data is not being collected in the background.
3.4.3.
Application may use services to monitor application and service performance, but does not collect any personally identifiable information. Data collected and purposes of its use:
3.4.3.1.
App collects anonymised information about the use. Information is stored into small text documents known as cookies.
3.4.3.2.
Cookies are small text documents, which most applications and websites save into devices used to access the web, with the intention of recognising individual devices used for the access. Cookies are not dangerous, and work on a time limit.
3.4.3.3.
Cookies allow user-friendly online services. It is a simple way of keeping the content refreshed and appropriate, enables analysis of its operation, monitoring issues and troubleshooting.
| Cookie name | Use | Company |
|---|---|---|
| ai_session | Preserves users states across page requests. | Microsoft Corp. |
| ai_user | Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognise users on returning visits over time. | Microsoft Corp. |
4.
Force majeure
4.1.
The provider assumes no responsibility for any damage, delay or functional deficiencies of the heating system and Clausius BT Application and Service, resulting from force majeure or events that could not be affected, prevented or deterred.
5.
User support
5.1.
TEHNICAL SUPPORT
5.1.1
Technical support for users is provided by authorized Repairers and qualified installers.
5.1.2
Technical support is provided during workdays, between 7 am and 3 pm.
5.1.3.
Users can request technical support through the help function in the Clausius BT Application or by phone, by calling the phone number of the selected Repairer.
5.1.4
Technical support and other help to users is also provided by the provider. Users can contact the provider through the contact form in the Clausius BT Application, or by email addressed to podpora@seltron.si.
5.1.5
The provider does not assume responsibility for the work of authorized Repairers. The payments for the services rendered are made directly to the authorized Repairer.
6.
Provider's obligations
6.1.
The provider undertakes to make all the necessary efforts to ensure the smooth and faultless operation of Clausius BT Service and Application, insofar as this is within its power and outside the scope of providing access to the Internet connection.
6.2.
The provider undertakes to develop and upgrade Clausius BT. In case of technical, software or other upgrades and updates of Clausius BT Applicationand Service, the provider reserves the right to temporarily suspend the operation of Clausius BT Service. The provider does not assume the responsibility for short-term interruptions that occur at the time of the upgrade or due to the upgrade.
6.3.
Provider may in its sole discretion and at any time discontinue providing access to the Clausius BT Application, or any part thereof (application termination), with or without prior notice. User agree that Provider is not liable for any damage arising to user because of application termination.
6.4.
The provider undertakes to continuously strive to provide technical support to users in accordance with these terms and conditions, but it is not obliged to provide support in the case of questions or problems explained in the Instructions for use of the module, in these general terms, at the website Seltron www.seltronhome.si ali www.seltronhome.euin the FAQ section, or to which the provider, its authorized person, an authorized Repairer, or a qualified installer, has already provided an answer or explanation.
7.
Copyright
7.1.
The full content, as well as the platform and design features of the Clausius BT Application and Service, and other accompanying and support systems (hereinafter: all content) are copyrighted and copyright protected.
7.2.
All rights reserved. All content is copyrighted and can be used by users only for private and non-commercial purposes that comply with the rules set out in these terms and conditions, and in no way for public or commercial purposes. It is strictly forbidden to distribute, copy, reproduce, represent, adapt, modify, publish, transmit, translate, sell or otherwise dispose of all or part of all content of Clausius BT Application and Service. Users shall be deemed to have been informed that, from the date of first use of Clausius BT Application and Serice, the provider may initiate civil and/or criminal proceedings against the infringer in the event of infringements of copyright or other intellectual property rights.
8.
Final provisions
8.1.
The legal validity of these provisions, the relationship between the provider and the user, as well as resolving possible disputes, falls under the jurisdiction of the regulations in force in the territory of the Republic of Slovenia, except insofar as the regulations governing the field of consumer protection and which apply in the country of the user provide a more comprehensive protection. All possible disputes shall be resolved by the court having jurisdiction at the place where the provider has its principal place of business.
8.2.
Insofar as an individual provision of these General Terms and Conditions proves invalid, this does not affect the validity of other provisions.
8.3.
Notwithstanding the other provisions of this chapter, the provider reserves the right to submit claims arising from the misuse of copyright or other rights reserved to it under these General Terms and Conditions and relating to other general acts of the provider, and to enforce them under the law applicable in the country of the user.
8.4.
General Terms and Conditions can be modified due to changes introduced by the development of Clausius BT Application and Service. The users shall be notified of any changes of these General Terms and Conditions via a pop-up window in the Clausius BT Application.
8.5.
General Terms and Conditions enter into force on 22. 8. 2022
8.6.
General Terms and Conditions are available in the Clausius BT application.